General terms and conditions

Article 1

In these terms and conditions, the following definitions apply:
Cooling-off period: The period within which the consumer can make use of the right of withdrawal.
Consumer: The natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur.
Day: Calendar day.
Long-term transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable data carrier: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The consumer’s ability to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance. In this case, Verrillo Fashion.
Distance contract: An agreement whereby, within the framework of a system organized by the entrepreneur (i.e., Verrillo Fashion) for the distance sale of products and/or services, exclusive use is made of one or more means of distance communication up to and including the moment the agreement is concluded.
Means of distance communication: A method that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time.
General Terms and Conditions: These General Terms and Conditions of the entrepreneur, i.e., Verrillo Fashion.

 

Article 2 – Right of Withdrawal
The consumer has the right to withdraw from the agreement within a cooling-off period of 30 days without giving any reason. During the cooling-off period, the consumer shall handle the product and packaging with care.
If the consumer makes use of the right of withdrawal, they shall return the product with all delivered accessories and, if reasonably possible, in the original condition, in accordance with reasonable instructions provided by the entrepreneur (Verrillo Fashion).

 

Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. the general terms and conditions shall be made available to the consumer.
If this is not reasonably possible, it shall be stated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, then, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it shall be indicated where the general terms and conditions can be viewed electronically before the distance contract is concluded, and that they will be sent free of charge electronically or otherwise upon the consumer’s request.
If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and the consumer may always invoke the applicable provision that is most favorable to them in the event of conflicting terms and conditions.
If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and the remaining terms shall remain in force, and the relevant provision shall be replaced without delay by mutual agreement with a provision that approximates the purpose of the original as closely as possible.
Situations not covered by these general terms and conditions shall be assessed in the spirit of these terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of these general terms and conditions shall be interpreted in the spirit of these general terms and conditions.

 

Article 4 – The Offer
If an offer has a limited validity period or is made subject to conditions, this shall be explicitly stated in the offer. The offer is non-binding. Verrillo Fashion reserves the right to change and amend the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer.
If Verrillo Fashion uses images, these shall be a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind Verrillo Fashion.

All images and specifications included in the offer are indicative and cannot give rise to compensation or the dissolution of the agreement.
Images of products are a true representation of the products offered. Verrillo Fashion cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains sufficient information so that it is clear to the consumer what the rights and obligations are that are attached to accepting the offer. This specifically includes:

  • Any shipping costs.

  • The manner in which the agreement will be concluded and what actions are required for this.

  • Whether or not the right of withdrawal applies.

  • The method of payment, delivery, and performance of the agreement.

  • The deadline for accepting the offer, or the period within which Verrillo Fashion guarantees the price.

  • The rate for distance communication if the costs of using the distance communication technique are calculated on a different basis than the regular basic rate for the means of communication used.

  • Whether the agreement will be archived after its conclusion, and if so, how the consumer can consult it.

  • The way in which the consumer can check and, if desired, correct the information provided as part of the agreement before concluding it.

  • Any other languages, in addition to Dutch, in which the agreement can be concluded.

  • The codes of conduct to which Verrillo Fashion has committed itself and how the consumer can consult these codes of conduct electronically.

  • The minimum duration of the distance agreement in the case of a long-term transaction.

  • Optional: available sizes, colors, types of materials.

 

Article 5 – The Agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions set forth therein.
If the consumer has accepted the offer electronically, Verrillo Fashion will immediately confirm receipt of the acceptance of the offer by electronic means. 

offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, Verrillo Fashion will take appropriate technical and organizational measures to secure the electronic transmission of data and will ensure a secure web environment. If the consumer can pay electronically, Verrillo Fashion will take appropriate security measures.
Within legal boundaries, Verrillo Fashion may assess whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to responsibly concluding the distance agreement. If, based on this assessment, Verrillo Fashion has valid reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to its execution.

Verrillo Fashion will provide the following information to the consumer with the product or service, either in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

  • The business address of Verrillo Fashion where the consumer can submit complaints.

  • The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded.

  • Information about guarantees and existing after-sales services.

  • The data included in Article 4 paragraph 3 of these terms and conditions, unless Verrillo Fashion has already provided this information to the consumer prior to the performance of the agreement.

  • The requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery. Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

 

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to dissolve the agreement without stating reasons for a period of 30 days.
This cooling-off period starts on the day after the consumer, or a third party designated by the consumer and made known to Verrillo Fashion, receives the product.

During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep the product.
If the consumer exercises the right of withdrawal, they shall return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur (Verrillo Fashion).

If the consumer wishes to exercise the right of withdrawal, they are required to notify Verrillo Fashion within 30 days after receiving the product. Notification must be done via written communication or email.
After the consumer has indicated the wish to exercise the right of withdrawal, they must return the product within 30 days. The consumer must provide proof that the items have been returned in time, for example by presenting a shipping receipt.
If the consumer has not notified Verrillo Fashion of the intention to exercise the right of withdrawal after the terms referred to in paragraphs 2 and 3 have expired, and/or has not returned the product to the entrepreneur, the purchase is final.

 

Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the consumer.
If the consumer has already paid an amount, Verrillo Fashion will refund this amount as soon as possible, but no later than 30 days after the withdrawal. This is subject to the condition that the product has already been received by Verrillo Fashion or conclusive proof of complete return has been provided.

 

Article 8 – Exclusion of the Right of Withdrawal
Verrillo Fashion may exclude the consumer's right of withdrawal for certain products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only valid if Verrillo Fashion has clearly stated this in the offer, or at least in a timely manner before the agreement is concluded.

Exclusion of the right of withdrawal is only possible for products:

  • That have been made by Verrillo Fashion according to the consumer's specifications.

  • That are clearly of a personal nature.
  • That, due to their nature, cannot be returned.
  • That spoil or age quickly.
  • Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence.
  • Individual newspapers and magazines.
  • Media and video recordings and computer software of which the consumer has broken the seal.
  • Hygienic products of which the consumer has broken the seal.

 

Article 9 – The Price
During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, Verrillo Fashion may offer products or services whose prices are subject to fluctuations in the financial market and over which Verrillo Fashion has no influence, at variable prices. This susceptibility to fluctuations and the fact that any listed prices are target prices shall be stated in the offer.
Price increases within three months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.
Price increases from three months after the conclusion of the agreement are only permitted if this has been stipulated by Verrillo Fashion, and:

  • They result from legal regulations or provisions; or

  • The consumer has the right to terminate the agreement as of the day the price increase takes effect.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of such errors, Verrillo Fashion is not obligated to supply the product at the incorrect price.

 

Article 10 – Conformity and Warranty
Verrillo Fashion guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and existing legal provisions and/or government regulations on the date of the conclusion of the agreement.
If agreed, Verrillo Fashion also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.
Any defects or incorrectly delivered products must be reported in writing to Verrillo Fashion within 30 days of delivery. Products must be returned in their original packaging and in unused (as-new) condition.
The warranty period provided by Verrillo Fashion corresponds to the manufacturer’s warranty period. However, Verrillo Fashion is never responsible for the ultimate suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by third parties.

  • The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly, or have been used contrary to the instructions provided by Verrillo Fashion and/or as stated on the packaging.

  • The defect is entirely or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

 

Article 11 – Delivery and Execution
Verrillo Fashion will exercise the greatest possible care in receiving and fulfilling product orders.
With due regard to what is stated in Article 4 of these general terms and conditions, Verrillo Fashion will execute accepted orders with due speed, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period.
If delivery is delayed, or if an order cannot be carried out or can only be partially carried out, the consumer will be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation.
In the event of dissolution in accordance with the previous paragraph, Verrillo Fashion will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

If delivery of an ordered product proves to be impossible, Verrillo Fashion will make every effort to provide a replacement item. It will be clearly and comprehensibly stated at the time of delivery that a replacement item is being delivered.
In the case of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment in such a case are borne by Verrillo Fashion.
The risk of damage and/or loss of products rests with Verrillo Fashion until the moment of delivery to the consumer or a pre-designated representative made known to Verrillo Fashion, unless expressly agreed otherwise.

 

Article 12 – Long-Term Agreements: Duration, Termination, and Renewal

Termination
The consumer may terminate an agreement entered into for an indefinite period and which concerns the regular delivery of products (including electricity) or services, at any time, with due observance of the applicable termination rules and a notice period of no more than one month.
The consumer may terminate a fixed-term agreement that involves the regular delivery of products (including electricity) or services, at the end of the fixed period, subject to applicable termination rules and with a notice period of no more than one month.

For both types of agreements mentioned above, the consumer has the right to:

  • Terminate the agreement at any time, without being limited to a specific moment or period;

  • Terminate the agreement in the same way as it was entered into;

  • Always terminate the agreement with the same notice period that Verrillo Fashion has stipulated for itself.

Renewal
A fixed-term agreement for the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed duration.
As an exception to the above, a fixed-term agreement for the regular delivery of daily, news, or weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, provided the consumer can cancel the extended agreement at the end of the extension with a notice period of no more than one month.

A fixed-term agreement for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer is allowed to terminate the agreement at any time with a notice period of no more than one month, or a notice period of no more than three months in the case of agreements involving the regular delivery of daily, news, or weekly newspapers and magazines that occur less than once a month.
A limited-term agreement for the regular delivery of daily, news, or weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be automatically renewed and will end automatically after the trial or introductory period has been completed.

Duration
If an agreement has a term of more than one year, the consumer may terminate the agreement at any time after one year, with a notice period of no more than one month, unless reasonableness and fairness dictate otherwise and oppose termination before the end of the agreed duration.

 

Article 13 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within seven working days after the start of the cooling-off period as referred to in Article 6, paragraph 1.
In the case of an agreement for the provision of a service, this term begins after the consumer has received confirmation of the agreement.
The consumer has an obligation to promptly report any inaccuracies in payment details provided or mentioned to Verrillo Fashion.
In the event of non-payment by the consumer, and subject to legal limitations, Verrillo Fashion has the right to charge the consumer any reasonable costs that were clearly communicated in advance.

 

Article 14 – Complaints Procedure
Complaints regarding the performance of the agreement must be submitted to Verrillo Fashion within seven days after the consumer has identified the defects, clearly and completely described.
Complaints submitted to Verrillo Fashion will be answered within a period of 14 days from the date of receipt.

If a complaint requires a foreseeably longer processing time, Verrillo Fashion will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed reply.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the obligations of Verrillo Fashion, unless Verrillo Fashion states otherwise in writing.
If Verrillo Fashion considers a complaint to be justified, it will, at its own discretion, either replace or repair the delivered products free of charge.

 

Article 15 – Disputes
Agreements between Verrillo Fashion and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law,
even if the consumer resides abroad.