Return Policy
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or professional activity.)
Information Regarding Your Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the day:
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On which you, or a third party designated by you (other than the carrier), received the goods, if you ordered one or more products in a single order and they are delivered together;
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On which you, or a third party designated by you (other than the carrier), received the last item, if you ordered several products in one order and they were delivered separately.
To exercise your right of withdrawal, you must notify us of your decision to withdraw from the agreement. This can be done via email: Support@verrillofashion.com.
You may use the model cancellation form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this agreement, we will refund all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a different delivery method), without delay and no later than 30 days after we are informed of your decision to withdraw.
We will carry out such a refund using the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of this refund.
We may withhold reimbursement until:
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We have received the returned goods, or
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You have provided proof of return shipment, whichever comes first.
You must return the goods to us without undue delay and in any event no later than 30 days from the date you notified us of your withdrawal. The deadline is met if you send back the goods before the 30-day period has expired.
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusions and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
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The supply of goods made to the consumer's specifications or clearly personalized;
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The supply of goods which are liable to deteriorate or expire rapidly;
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The supply of alcoholic beverages, where the price has been agreed upon at the time of contract conclusion, but which can only be delivered at the earliest 30 days later and whose actual value depends on market fluctuations;
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The supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
The right of withdrawal expires early for contracts:
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For the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
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For the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
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For the supply of sealed audio or video recordings or sealed computer software, if the seal was broken after delivery.
Example Cancellation Form
Please always contact us via the following email address before returning goods:
SUPPORT@Verrillofashion.com
The return address printed on the shipping label is not our return address. You will receive the correct return address by email upon request.
Cancellation Form
If you wish to cancel the contract, please complete the form below and email it to us:
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()
for the provision of the following service (*)
Ordered on: () ____________ / Received on: () ____________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s)
(only if this form is submitted on paper):
Date: ______________
(*) Delete as appropriate.